Digital Transformation (DX) is a persistent topic. That’s because, as tech pundits argue, organizations always must transform in pursuit of growth opportunities like implementing AI apps and in response to market forces like the ebb and flow of a hybrid workforce that splits time between company facilities and home offices.
In this way, leaders of small- to medium-sized businesses (SMBs) share the same objectives as their counterparts at big corporations:
- Drive growth in revenue and innovation in developing and delivering goods and services
- Improve their customers’ experiences
- Scale productivity by managing operations and expenses
In simple terms, DX is about applying technology to address all four of those goals. And in practical terms, this pursuit requires running and maintaining digital devices, networks and their programming every day around the clock. How do managed services providers (MSPs) boost DX for SMBs?
- Raising your remote workforce’s productivity with the leverage of mobile connectivity
- Defending critical data from cybersecurity threats such as ransomware, malware and viruses
- Augmenting your IT team as a single point of contact serving all your locations near or far
- Collaborating with tech providers through cloud services to enable access anytime/anywhere
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