(AI) is making headlines again, as researchers released two recent studies
suggesting a workplace revolutionized by automation will enhance employee
engagement and create more jobs than it destroys.
by TechRepublic and the Wall Street
Journal’s CIO Journal, 75% of global business leaders polled by Tata
Communications expect AI will create new roles for their workers and 93% of respondents
agree that AI has the potential to democratize creative processes within
organizations and boost innovation. Meanwhile, a World Economic Forum (WEF) study
found automation fueled by AI will generate a significant net gain in
employment by 2022, eliminating 984,000 jobs but creating nearly twice as many
new positions (1.74 million.)
narrative around AI has focused on a 'Singularity'—a hypothetical time when
artificial intelligence will surpass humans," Ken Goldberg, a UC Berkeley
professor and co-author of the Tata report, said in a press release. "But
there is a growing interest in 'Multiplicity', where AI helps groups of
machines and humans collaborate to innovate and solve problems. This survey of
leading executives reveals that Multiplicity, the positive and inclusive vision
of AI, is gaining traction."
Of course, this positive
transition for businesses and their employees won’t happen without some
investment and effort by both parties. The WEF report estimates more than half
the global workforce will require significant training to collaborate
productively with machines as automation increasingly integrate into organizations
over the next decade.
We’ve been tracking this
accelerating march of automation into businesses during the last year with
posts such as our “Machine
Learning Primer.” In short, our primer
defines machine learning, differentiates the term from the larger field of AI.
And in “3
Ways Artificial Intelligence (AI) May Come into Your Business by 2020,” we speculate that the initial affects of AI on your company
will be felt through cybersecurity, virtual assistants and the Internet
of Things (IoT).
But given the latest news,
perhaps the most relevant content to retrieve for you is our post “3
Jobs Artificial Intelligence May Bring to Your Business in the Next Decade,” which features three positions where members of your team will
be collaborating with AI sooner rather than later:
- Human-Robot Liaisons –Coaxing employees and clients to accept
cooperating with machines and consent to their services is no minor change or challenge.
So, some companies that make AI applications train “success managers” to help
ease coworkers and clients into working with AI-driven technology. These
managers answer questions, respond to complaints and adjust business processes
- Robot Supervisors
Today’s AI may amaze many people, but the fact
remains that the decision-making power of AI is limited compared to a person’s
judgment. So, companies using AI will hire managers who specialize in
overseeing robots at work, monitoring their performance and intervening when
necessary – just as they would with human workers.
- Safety Monitors
Fatal accidents involving self-driving
vehicles in recent years demonstrate the need for human engagement with AI-led
machinery. Just like people, automated devices of any kind must be trained on
the safe and secure handling of hazardous situations and environments.
Whatever new AI-related jobs come to your organization in
coming years, the support of an IT Managed Services Provider (MSP) can help integrate these tech-enabled positions
into your everyday operations.