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Service representative was very professional
Any other IT company probably would have fired us by now. Team Logic just keeps coming back for more.
This is a new vendor partnership for our small organization, and the professionalism, service, responsiveness and support has been excellent and more than what I expected.
Team Logic has been outstanding over the past six months - we are experiencing much fewer day to day technical issues and productivity has increased accordingly - highly recommend them for your IT support team!
Excellent Service
This company truly cares about your business needs. They listen to the details and respond to calls quickly, especially for urgent/critical requests. When challenging problems arise, they work together cohesively to address them. Starting with an in-depth knowledge of hardware and networks, they then take the time to learn the specifics of your business, even esoteric software. Most issues are solved quickly, but when needed are escalated to top level techs. I would highly recommend them for your IT needs. You will not be disappointed.
I had a great experience with Tomas. He was not only kind but also patient. He was able to help me on a merged call to help assist in setup desktop to scanning.
I highly recommend this company for you IT needs.
The TEAMLogicIT demonstrates exceptional efficiency and responsibility in solving problems. They respond quickly, troubleshoot effectively, and ensure minimal downtime, making them a reliable and invaluable support system.
Edger was very courteous and understanding. My issue was resolved and he assisted me in know how to keep it from reoccurring. He deserves a free Cheeseburger form In-n-Out
Working with team Logic problem i had was so fast and easy
Stellar Expertise and Responsiveness!
We have been a client of TeamLogic IT since 2008. We have relied on their expertise to manage our systems in our Orange County office as well as our offices in other states. We highly recommend them.
They are proactive in reaching out when equipment is nearing its end of life to allow us time to budget accordingly. I feel they don’t try to oversell us on things we don’t need but make sure we have what is necessary to align with any expansion we may see in the future.
Before TeamLogic IT, technology was a weak area for our company’s operations. Now we have everything set up in a more systematic way. We have a complete system – not just patchwork here and there.
TeamLogic IT listens to your needs and provides the best solutions for your specific situation. I am frequently surprised by the breadth of their expertise. When the pandemic hit, TeamLogic IT was certainly there for us. Bill and the team had us all working remotely exceedingly fast. We can't imagine where we would be without TeamLogic IT.
Since moving to TeamLogic IT, the greatest benefit has been the responsiveness of their unlimited 24/7 support.. If one technician is busy, there is always another available to help and all of the technicians are a pleasure to work with!
We have been using Team Logic IT for a couple of years now, and my only regret is not hiring them sooner. Their help desk is always available and able to solve any issues that come up. They helped us migrate our email system, and also assist us with any other computer needs or issues, including the purchase and seamless installation of new equipment.
I would highly recommend TeamLogic IT’s services for all of these reasons and more!
We have used TeamLogic IT as our technology support provider for over eight years. In that time, I can honestly say their reliability has been key. TeamLogic is always able to find a solution to whatever it is we are up against with our technology needs. They have a wide range of staff knowledgeable in all areas. They are a pretty well-rounded bunch and know how to get the job done – and I say that knowing we have had them ‘jump thru some hoops’ over the years.
COURTEOUS and PROFESSIONAL!!! The staff members at TeamLogic are always very courteous, professional, and pleasant to work with – ALL of them!
I highly recommend TeamLogic IT. They are always very helpful with any technical issues I have – a fast reply, excellent follow up and a quick solution. I feel very comfortable knowing I have their support.
Team Logic has helped my small company to set up and upgrade our network and provide service. Their work is flawless, fast and they are always available to assist when needed. I am also going to use them to set up an improved network for the community association where I am a member of the board. I highly recommend them.
As a small business and a substantial dependence on technology, TeamLogic fit perfectly into the IT-sized hole in our staff for over 4 years. There was no task too simple or complex for TeamLogic. Their remote servicing capabilities were incredibly convenient, but they never hesitated to travel to our office to handle an issue in person. Our staff knew many of their technicians on a first-name basis, which didn’t surprise me considering what an integral part of our business they proved to be.
More recently, our company was acquired by a much larger firm, and TeamLogic created a custom contract to provide “gap” IT support while we were integrated into our parent company’s systems. And support us they did – TeamLogic worked tirelessly with the new parent company to make our systems transition as seamless as possible. I’m not exaggerating when I say that losing TeamLogic as our IT support has been the only real downside of our merger with our new parent company. I wish there was some way for us to retain their services, but alas, we relinquish their time and resources to their other valued clients.
TeamLogic IT is truly an amazing organization. Lately I have really gotten to know the owner, Paul Behrman. While he is highly accomplished and smart (e.g., Stanford MBA), what really distinguishes Paul is his authenticity and the care that he puts into his work. TeamLogic IT has my highest recommendations!
TeamLogic IT is a great company to work with. They are quick to respond and extremely helpful. We are a small company with 14 workstations and Team Logic has been a huge help and stress reliever with all our IT problems.
Techs are always available and ready to help us when we have an urgent need or issue. I also greatly appreciate their prompt follow up regarding open tickets. It's really a breath of fresh air!
We have been with TeamLogic IT for over 2 years. They give us peace of mind that we are protected and can focus on our business instead of worrying about our technology. The switch from our old IT company should have come A LOT sooner than it did!
TeamLogic is professional, proactive, always there to answer any questions and does their best to resolve all issues in a timely manner no matter how big or small. Thank you TeamLogic IT!
We have been a client of Team Logic for about 3 years now, and I am very satisfied with their technical support as well as their recommendations and support in helping us make decisions to upgrade our computers and server when needed. I would highly recommend Team Logic to other law firms or business professionals.
Recently, our firm needed to replace a phone system. Upon receiving a personal recommendation for an 8X8 VOIP system (and unaware that TeamLogic IT provides VOIP phone systems), I purchased a new phone system. There was no paper manual to follow and we were advised that we were to do everything through their website. They did not respond to my request to receive hands-on support, so I was left facing a complex set instructions which required responses by inserting data in their program. I decided to call Team Logic IT.
TeamLogic IT promptly sent their technician Brandon to my office in Anaheim. Despite, this not being a TeamLogic IT system, Brandon very quickly familiarized himself with 8X8's program, and fixed certain wiring that was necessary to allow us to upgrade from relying only on the wi-fi to using ethernet cables to improve quality. Brandon worked on and resolved all the important issues, and I experienced a great sense of relief as a result. Thanks to Brandon and Team Logic IT, I can now devote the majority of my time to my law practice again.
They identify issues that have a potential to cause problems down the road and work diligently to resolve them. Often these solutions require many extra tech hours at no additional cost. In those cases where the fixes require additional equipment, advanced planning and options are provided to allow us to budget ahead or choose an alternative solution. Management interface is also reduced as employees deal directly with the techs to resolve day to day issues or answer questions as they arise.
TeamLogic IT provides resources to answer questions and solve issues from the most basic to interfacing with hardware and software vendors and planning for the future. The peace of mind enjoyed with the breadth of support and overall team knowledge makes financial sense. The monthly cost is less than hiring our own dedicated IT specialist with these same abilities, and TeamLogic IT collaborates internally to insure we are getting the best solution.
The single biggest benefit to our firm has been the peace of mind knowing TeamLogic is always available. They are prompt to answer phone calls and emails and quick to resolve all of our IT issues. We have the necessity of contacting them on weekends or very early in the morning and someone always answers or gets back to us quickly.
We have a dedicated TeamLogic IT representative assigned to your company who meets with us at least monthly to go over any IT issues. I find these monthly meetings very helpful it keeping up-to-date with our firm’s computing needs. Our rep is very knowledgeable and helpful. Even if it isn’t a specific IT issue we are having, he either can find the answer for me or point me in the right direction.
We have been with TeamLogic IT for over two years and their service is impeccable. After growing out of our old IT company, TeamLogic stepped in and took us to a whole new level of service. Blayne helped us migrate and seamlessly worked out the bumps along the way.
The beauty of TeamLogic is that they promise top notch service and deliver. They provide a priority system for tickets and when there is a high priority they make it their top priority. Needless to say, we are very pleased!!!
Our law offices made the transition over to Team Logic five years ago. My only regret is that we didn’t make the move sooner. Not only did the cost drop dramatically but the service was and continues to be great. Our computer system is critical to our operations. If we ever experience a hiccup, TeamLogic IT is right there to get it fixed.
Who ever expected a pandemic? However when it hit and I gave attorneys the option to work at home, Team Logic was right there to assist with any questions or issues that came up. I would highly recommend the Team Logic IT team to any business operator.
TeamLogic IT’s service is exceptionally responsive and prompt! When we have an issue, I can count on their IT support to remote into our computers and fix any problem on the spot.
I have been so impressed with the staff's knowledge and their customer service orientation. Our projects are completed on time and done so efficiently. What more can I say!?
Definitely!
