Past research already has confirmed that most small- to medium-sized businesses (SMBs) have adopted some level of artificial intelligence (AI) in their organizations. Where? Here’s a by-no-means exhaustive list of applications:
- In the executive suite as decision support
- In the finance for in-depth analysis
- In HR for screening talent
- In customer service for handling routine inquiries
- In operations for refining processes and/or controlling production quality
And of course, in IT services for detecting and deflecting cybersecurity threats.
Now, recent research indicates many SMBs plan to increase their AI investments this year and escalate in the future. Why? Here are five reasons:
- AI can serve as an engine of digital transformation (DX)
- AI can accelerate innovation
- AI can sharpen competitive performance
- AI can boost IT efficiency by optimizing tedious tasks
- AI can boost human productivity by reducing labor
Again, by no means a complete listing of potential benefits. But this exercise certainly poses two important questions:
- Are your competitors reaping these rewards faster than you?
- And if so, how can you catch up?
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